ZARNIGOR (ZARI) RAKHMONOVA, ECBA 

Business Analyst

M: 0403 567 101 / E: zaribasyd@gmail.com

PROFESSIONAL SUMMARY

People-focused, detail-oriented and motivated Business Analyst with a Master’s in Information Systems specialised in Business Analysis and Project Management. Equipped with a strong foundation in process improvement and stakeholder collaboration gained through professional work experience, capstone projects, internships, and volunteer work.

Proven ability to translate business needs into actionable solutions, with a commitment to delivering high-quality customer service and measurable outcomes. Certified ECBA (Entry Level Business Analysis) professional with advanced communication and problem-solving skills, eager to contribute to meaningful initiatives within the Fundraising Division of Vision Australia.

SKILLS & ABILITIES

Business Analysis: Conducting workshops, mapping as-is/to-be processes, and developing process-related documentation.
Process Improvement: Skilled in identifying inefficiencies and implementing solutions aligned with organisational goals.
Stakeholder Collaboration: Proven ability to liaise with technical and non-technical stakeholders to define requirements and drive projects forward.
Tools & Frameworks: BPMN 2.0, Jira, Confluence, Miro, Canva.
Agile Methodology: Experience working in iterative environments for software and process development.
Communication & Teamwork: Exceptional verbal and written skills, coupled with a customer-focused mindset.

EDUCATION 

Master of Information Systems with Distinction
Major: ICT Business/Systems Analysis, Project Management

Central Queensland University, Sydney, Australia (March 2023 – Nov 2024, GPA 6.2/7)

Units completed: Business Process Management, Information Systems Project, Program and Portfolio Management Information Systems, Business Intelligence using Big Data, Information Systems Analysis and Design, Business Analysis, Database Design and Development.

Graduate Certificate in Project Management with Distinction
Central Queensland University, Australia, Sydney, Australia

Units completed: Project Management Concepts, Initiating and Planning Projects, Leading Lean Projects, Executing and Closing Projects.

Bachelor of Business Administration
Westminster International University in Tashkent, Uzbekistan (Sept 2015 – July 2019)

RELEVANT WORK EXPERIENCE 

ICT Business Analyst Internship

AI Talent, Sydney, Australia

May 2023 – Nov 2023

Assisted senior business analysts in gathering, analysing, and documenting business requirements. Collaborated with 10+ stakeholders, including business users and technical teams, to gather and document detailed business requirements, ensuring system functionality met user needs and aligned with project objectives.
Conducted process analysis to identify inefficiencies, implementing workflow improvements that reduced processing time by 25% and enhanced overall system performance.
Presented project outcomes clearly and concisely, fostering alignment across diverse teams.
Participated in Agile ceremonies, including sprint planning and backlog refinement, to refine and prioritise deliverables.
Supported the testing, deployment, and configuration of enterprise systems.
Troubleshoot technical issues and escalate them as necessary.
Maintained and updated system documentation, processes, and training materials.

Student Enrolment Assistant

Central Queensland University, Sydney, Australia

Nov 2023 – Nov 2024

Used strong communication and stakeholder engagement skills to assist over 500 international students with the enrolment process, achieving a 95% satisfaction rate while ensuring strict compliance with university policies.
Streamlined the USI registration process, reducing processing time by 30%, resulting in faster enrolment completion for students.
Developed and delivered 10+ training sessions and workshops on Moodle/MyCQU portal for international students, enhancing user proficiency by 40% as measured by post-training feedback surveys.
Organised and delivered tasks on time by balancing priorities under tight deadlines.

Academics Registrar Officer

Webster University in Tashkent, Uzbekistan

Jan 2020 – February 2023 (moved to Australia to pursue master’s degree)

Extensive experience with CX (Student Management System) to manage and streamline student data and registration processes.
Adapted to complex projects by aligning priorities with changing requirements.
Analysed and optimised student registration processes using Agile methodologies, achieving a 20% improvement in process efficiency and reducing enrolment times.
Conducted GAP and SWOT analyses to evaluate system performance, implementing enhancements that reduced student complaints by 30% and improved overall user satisfaction.
Effectively engaged in stakeholder management, collaborating with faculty, administration, and IT teams to align system functionalities with academic policies and institutional goals.
Designed and delivered training sessions for 5 academic advisors, ensuring 100% successful system adoption (CX) and minimising disruptions during deployment.

TECHNICAL PROFICIENCY 

Process Mapping & Documentation: BPMN 2.0, Draw.io, MS Visio
Project Management tools: Atlassian Suite (Jira, Confluence)
Other Tools: MS Office Suite, Google Workspace, Canva, creating prototypes with v0.dev

AWARDS AND INTERESTS 

ECBA (Entry Certificate of Business Analysis) certified by IIBA (International Institute of Business Analysis). View credentials
English language proficiency level – Superior (PTE 85/90).
Completed IT Business Analyst Bootcamp with AusBiz Consulting.
Volunteer at IIBA Australian Chapter. Key responsibility includes organising monthly events for the Business Analysis community. Led the debate team to victory at the IIBA SoftEd Festival of Business Analysis 2024.

LEADERSHIP EXPERIENCE 

Delegate, 2023 Global Leadership, Entrepreneurship, and Innovation Program, Dubai, UAE

Selected among 800+ ambitious students as a representative of Central Queensland University to join a cohort of 12 students from universities across Australia and New Zealand, showcasing leadership and teamwork skills.
Actively participated in workshops, seminars, and networking events focused on leadership, innovation, and strategic problem-solving.
Collaborated with a diverse, multicultural group to address real-world challenges, demonstrating adaptability, critical thinking, and a commitment to continuous improvement.
Enhanced cross-cultural communication and interpersonal skills by engaging with stakeholders from varied backgrounds, fostering collaboration and mutual understanding.
Exhibited an enterprise mindset by contributing innovative solutions and driving discussions aligned with program goals and objectives.