Summary
As a passionate and solutions-driven IT Support Technician and Telecommunications Network Administrator, I bring over a decade of hands-on experience supporting users, optimizing infrastructure, and delivering reliable technology services. My professional journey has been shaped by a strong commitment to problem-solving, continuous learning, and high-level service delivery.
With technical expertise across network administration, IT support, systems maintenance, and telecommunications, I specialize in providing effective solutions for business-critical environments. I hold an Advanced Diploma in Telecommunications Network Engineering (Australia) and certifications including CCNA, JNCIA-Junos, and VoIP technologies.
🔧 Core Competencies:
IT Support & Service Desk (L1–L2)
Network Configuration & Troubleshooting (LAN/WAN, Switches, Routers)
Windows Server, Microsoft 365, Active Directory
Telecommunications Systems & VoIP (Cisco, Juniper, FreePBX)
Virtualization (VMware/Hyper-V), Azure & Remote Tools
Security Best Practices & Infrastructure Monitoring
I am actively pursuing skilled migration to Australia under the Skilled Work Regional visa (subclass 491) and also open to employer sponsorship via the 482 (Skills in Demand – SID) visa. My goal is to join a company where I can make a real impact, contribute to IT excellence, and grow within a dynamic team.
While my core focus is IT and networking, I also have a background in digital audiovisual communication and video post-production, which adds creative flexibility and media fluency to my profile.
📍 Currently open to opportunities in Australia and Chile, with full commitment to relocation, hybrid, or remote work setups.
Let’s connect if you’re seeking a dedicated, resourceful, and technically skilled IT professional with a passion for supporting people through technology.
Education
- July 2020 - September 2021 Diploma & Certificate IV in Information Technology Networking at Australian College of Information Technology
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Training included CCNA (Cisco Routing & Switching), Juniper JNCIA-Junos, JNCIS-Security, MPLS & VPNs.
- September 2021 - May 2022 Advanced Diploma of Telecommunications Network Engineering at Australian College of Information Technology
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Specialized in VoIP, Data Center Design, Network Architecture, and Unified Communications.
SKills
Experience
- 2023-01-26 to 2025-01-13 IT Support Technician - Service Desk at Metwide Communications PTY LTD
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IT Support Technician – Service Desk
Jun 2023 – Jan 2025Provided technical support to residential and commercial clients.
Managed service activity, incident resolution, and network administration using ConnectWise, Zabbix, and CW Automate.
Administered Windows Server, Azure, Active Directory, and VoIP systems (Asterisk, FreePBX, SIP).
Configured MikroTik routers and MDM platforms such as Intune.
Maintained system security through IAM, MFA, encryption, and policy compliance.
Supported NBN installations, VoIP migrations, and cloud-based services.
Key Achievements:
Reduced MikroTik router maintenance time by 40% through optimized WinBox configurations.
Coordinated NBN internet deployment for 30+ tenants in Brisbane within 48 hours of service disruption